Motor Commission Complaints and Enquiries

Complete this form to either:

a) Make an enquiry: if you are not sure about whether commission was paid on your finance agreement, please complete this form and we will investigate for you.

If the results of our findings identify that commission was paid, we will progress your enquiry into a complaint - you do not need to take any action. If the results of our findings identify that commission was not paid, we will respond to your enquiry to let you know that we will not be progressing your enquiry into a complaint and no further action will be taken.

This is not logging a complaint and is purely to understand whether you have the grounds to make a complaint.

b) Make a complaint: if you know that commission was paid on your finance agreement, then you should log a complaint.

Please read carefully:

This form is for new enquiries or complaints only.
If you want to enquire about more than one vehicle, please complete a separate form for each vehicle.
If you already have an open enquiry or complaint, do not use this form. We will contact you as soon as there is an update.

Your Consent

By completing this form, you agree that we can:

Process the personal information you provide to carry out the investigation.
Contact you by email, phone, or post as needed to complete the investigation or handle any resulting complaint.

If you want to know more about how we use your personal data, you can view our privacy notice.

Please note that whilst the privacy notice says that it applies to applicants and customers, in these circumstances, it will also apply to how we process your personal data as part of this investigation, as well as your rights and how long we will keep the data.

Please tick to confirm you agree with, and give your consent, to the above.

Please tick one of the below options:

I am enquiring to find out about possible motor commissions related to my finance agreement.

I am making a complaint about motor commissions.

Your Details

Full name

Phone

Date of Birth

Address Line 1

Address Line 2

Town/City

County

Postcode

Is your address the same as when you took out the motor finance agreement you are enquiring or making a complaint about?

Yes

Providing as much information as possible will help us to investigate your enquiry or complaint quickly and avoid delays.

Vehicle and Agreement Details

Vehicle registration number

Make and model of the vehicle

Agreement number (optional)

Date you bought the vehicle (optional)

Name of the dealership you bought it from (optional)

Please note, if we cannot find an agreement or the relevant information about motor commission with the details you have provided, we may need to contact you to request further information.